Pimm's Retreat Massage Therapy

Our Terms & Conditions

Please take the time to read through this information carefully.

Please note that by making a booking an appointment with Pimm’s Retreat Massage Therapy you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked. 

You can make an appointment with Pimm’s Retreat Massage Therapy in a number of ways including via our website, telephone.

Appointments are available for a variety of durations from 1 hour to 2 hours.

Upon making a booking, you will receive an email confirming all the important details.


Cancellation Policy: 6 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

We require a minimum of 6 hours notice to cancel an appointment. Failure to attend an appointment with less than 6 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

‘No show’  (fail to attend a pre-booked appointment you agree to pay 100% of booking fee)


It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.


The Post House,
The Green, Hersham,
Walton On Thames,
K12 4HH

Phone: 01932 989 483